Privacy Policy

 

PRIVACY POLICY

 

Welcome to Monbali Collection!

Monbali Collection is owned and operated by Monbali Collection SL.

Monbali Collection values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.

By visiting the website and purchasing the products, you are accepting the practices described in this privacy policy. Your use of the website and purchase of the products are also subject to our terms and conditions. In this privacy policy, the words "website" refers to the Monbali Collection website, "we", "us", "our", and "Monbali Collection" refers to Monbali Collection SL, and "user", “customer”, "you", and “your" refers to you, the user and customer of Monbali Collection.

This privacy policy may change from time to time. Your continued use of the website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

This privacy policy has been developed and is maintained in accordance with all applicable national and international laws and regulations on privacy and personal data protection, and specifically with Organic Law 3/2018, of December 5, on Personal Data Protection and Guarantee of Digital Rights (LOPD-GDD) and the General Data Protection Regulation (“GDPR” - European regulation).

 

  1. GENERAL INFORMATION

The personal data of the users that are collected and processed through the website:

Will be under responsibility and in charge of:

  • Monbali Collection SL.
  • Email: hello@monbalicollection.com

 

  1. HOW WE OBTAIN YOUR CONSENT

By using the Monbali Collection website, you give your express consent for the collection, processing, and storage of your personal data in accordance with this privacy policy and in compliance with applicable regulations, including Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights in Spain, as well as Regulation (EU) 2016/679 General Data Protection Regulation (GDPR). Consent is understood to be given explicitly and specifically when you perform any of the following activities:

  • When you visit and browse our website.
  • When you register to create an account on our website.
  • When you subscribe to our newsletter or commercial communications list.
  • When you place an order for products through our website.
  • When you submit a request for a return, exchange, or refund of an order through our website or our contact channels.
  • When you communicate with us using our contact details, the contact form available on the website, or our chat service.

The legal basis for the collection and processing of your personal data in these cases is your explicit consent, in accordance with Article 6.1.a) of the GDPR, and, where applicable, the execution of pre-contractual or contractual measures requested by you, in accordance with Article 6.1.b) of the GDPR. By performing any of the above activities, you freely, informedly, and unequivocally consent to the processing of your data in accordance with the purposes described in this privacy policy.

 

  1. TYPES OF INFORMATION GATHERED

By using the Monbali Collection website and performing the activities described in this Privacy Policy, users provide or generate different types of data that Monbali Collection may collect and process for the proper provision of its services. The types of data that may be collected depending on the actions performed by the user are detailed below:

3.1. Personal data: This includes basic information that allows the user to be identified or contacted, such as their full name, email address, telephone number, and postal address. This data may be provided, for example, when registering on the website, subscribing to the newsletter, placing an order, or requesting a return.

3.2. Registration and user account data: This includes information necessary to create and manage a user account on the website, such as username, email address, and password. It may also include additional information that the user chooses to add to their account profile.

3.3. Payment data: When you place orders and return requests, Monbali Collection may collect payment-related data, such as the cardholder's name, credit or debit card details (via secure third-party payment platforms), billing address, and other transaction data necessary to process payments and returns.

3.4. Usage data: Information relating to the user's interaction with the website, including the date and time of access, pages visited, time spent browsing the site, products viewed or added to the cart, and actions taken within the website.

3.5. Data collected automatically: During browsing, certain technical data may be collected automatically through cookies, pixel tags, server logs, and similar technologies, such as IP address, browser type, browser language, operating system, referring URL, unique device identifiers, and other technical data related to the connection and use of the site.

3.6. Analytical data: Data derived from the analysis of user behavior on the website to understand usage patterns, improve site functionality, and optimize business and marketing strategies. This data may be collected through third-party analytics tools integrated into the website.

3.7. Contact and communications data: This includes data provided by the user when communicating with Monbali Collection via the contact form, online chat, email, or other available means of contact. This data may include the user's name, email address, phone number, and any other information that the user voluntarily chooses to provide in their communications.

 

  1. HOW LONG WE KEEP YOUR DATA

Personal data provided by users and customers through the website will be retained for as long as necessary to deliver the products, fulfil the legitimate purposes described in this policy (section 5) and/or until the user unsubscribes from our newsletter, closes the user account or requests deletion of their data. Monbali Collection may be allowed to retain personal data for a longer period whenever the user has given consent to such processing, as long as such consent is not withdrawn. Furthermore, Monbali Collection may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, personal data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

 

  1. HOW WE USE YOUR INFORMATION (LEGITIMATE PURPOSES)

Monbali Collection collects and processes users' personal data for legitimate purposes that are appropriate and proportionate to the activities carried out through its website. The purposes of data collection are detailed below, according to the type of information:

5.1. Personal data: This is collected to manage the commercial relationship with the user, process orders, manage return requests, send informative and commercial communications related to Monbali Collection products, and to respond to queries or requests sent by the user.

5.2. Registration and user account data: This is collected to enable the creation, maintenance, and administration of a personal account on the website, to facilitate access to features reserved for registered users, and to provide a personalized experience based on the user's preferences and history.

5.3. Payment data: This data is collected to manage the purchase process, process payments made by users, verify transactions, manage refunds arising from returns, and prevent possible payment fraud.

5.4. Usage data: This data is used to improve the user's browsing experience on the website, facilitate the correct display of content, and optimize the functionality of the pages according to the needs and behavior of users.

5.5. Data collected automatically: Collected to ensure the security and proper functioning of the website, identify possible technical incidents, prevent fraudulent activities, and allow the personalization of content based on preferences detected during browsing.

5.6. Analytical data: This data is collected to perform statistical and trend analysis on the use of the website, evaluate the effectiveness of marketing campaigns, improve the products and services offered, and optimize Monbali Collection's commercial strategies.

5.7. Contact and communication data: These are collected to manage communications between the user and Monbali Collection, respond to requests for information, resolve queries or incidents, process return requests, and offer customer support in relation to products and services purchased or requested.

 

  1. HOW WE SHARE INFORMATION

The personal information of our customers and users is an important and fundamental part of our business. Under no circumstances will we sell or share information with third parties that has not been previously authorized by the user, customer or owner of the personal data. We share user and customer information only and exclusively as described below.

6.1. Third-Party Service Providers. We use third-party services to perform certain functions on our website. Some of these functions and services include: website hosting (Shopify), payment processing (Shopify Payments), email delivery (Shopify Mail), ad creation, and data analysis (Shopify Analytics).

These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.

6.2. Email Automations: Monbali Collection uses Shopify's email automations to optimize the customer experience and ensure effective communication. These automations may be used for a variety of purposes, such as notifying you of the status of an order, sending you reminders about abandoned carts, and sharing promotional content or marketing emails. To provide these services, your email address may be shared with third-party platforms that specialize in email automation such as Shopify. These platforms are subject to strict data protection measures and will only use your information for the aforementioned purposes. By interacting with our website and conducting transactions, you agree to the use of your email address for these purposes. You can opt out of receiving promotional emails at any time by using the opt-out options available in the emails we send.

6.3. Newsletter and email communications: By placing an order and subscribing to our newsletter, you authorize Monbali Collection to send you marketing communications and other relevant information via email. To facilitate this process, your name and email address may be shared with third party bulk email services. You can unsubscribe at any time using the option to stop receiving emails at the bottom of all emails we send you, or you can send us a request via our contact email address.

6.4. Analytics, tracking and tracing technologies and other similar technologies: Monbali Collection uses analytics, tracking and monitoring technologies such as Google Analytics, Shopify Analytics and similar tools to understand how users interact with our website, improve our services and personalize the user experience. These technologies collect data about activity on our site, such as pages visited and interactions, helping us to optimize the performance and effectiveness of our advertising campaigns. The information collected is used to improve the functionality of our site and provide a more relevant experience. Users can manage their cookie and tracking preferences through their browser settings. By continuing to use our site, you agree to the use of these technologies as described in our privacy policy.

6.5. Protection of Monbali Collection and others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and conditions and other agreements, or protect the rights, property, or safety of Monbali Collection, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

6.6. With Your Consent. Other than as set out above, you will receive notice when personally identifiable information about you might go to third parties, and you will have an opportunity to choose not to share the information.

 

  1. PROTECTING YOUR INFORMATION

We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognized security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at Monbali Collection strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorized third parties, unless we have your explicit consent or are required by law to do so.

 

  1. DATA BREACH NOTIFICATIONS

In the case of personal data of the users being exposed to a security threat and therefore being accessed by unauthorized persons, Monbali Collection agrees to inform the users affected promptly. This notification will be done using the means of contact that the user has provided while using our platform. To forestall the mishap, we will do everything possible to ensure that your information is secured and act on any incident that might have caused the information to be exposed to unauthorized personnel.

 

  1. INTERNATIONAL DATA TRANSFER

Monbali Collection may transfer users' personal data outside their country of origin due to the use of hosting, storage, and processing services provided by third parties operating servers located in different countries. These transfers are necessary to ensure the continued operation of the website and to provide an efficient user experience. Although Monbali Collection is based in Spain, the technological infrastructure used may mean that data is stored or processed in jurisdictions with data protection laws that differ from those of the European Union or the country of origin of the data.

Monbali Collection is committed to ensuring that all international transfers of personal data comply with applicable data protection regulations, including appropriate security measures to safeguard user information. This includes, among other things, the application of standard contractual clauses, assessment of the adequacy of data protection in the receiving country, and compliance with applicable privacy rules on third party services.

By using Monbali Collection's services, users consent to the transfer, storage and processing of their data on servers located outside their country of residence, acknowledging that such transfers are necessary for the operation of the website and our services. Monbali Collection undertakes to take all reasonable steps to protect the integrity and security of personal data during such international transfers.

 

  1. RIGHTS

Users who provide information through our website, as data subjects and data owners, have the right to access, rectify, download or delete their information, as well as to restrict and object to certain processing of their information. While some of these rights apply generally, others apply only in certain limited circumstances. We describe these rights below:

  • Access and portability: to access and know what information is stored in our servers, you can send us your request through our contact page.
  • Rectify, Restrict, Limit and/or Delete: You can also rectify, restrict, limit or delete much of your information.
  • Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is retained and whether it is shared with third parties.
  • Object: When we process your information based on our legitimate interests as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have compelling legitimate reasons to continue processing it or where it is necessary for legal reasons.
  • Revoke consent: Where you have previously given your consent, such as to allow us to process and store your personal information, you have the right to revoke your consent to the processing and storage of your information at any time. For example, you may withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a legal basis for doing so or if your withdrawal of consent was limited to certain processing activities.
  • Complaint: If you wish to file a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users can exercise all these rights by contacting us through the contact page.
  • Rights related to automated decision-making, including profiling: website users may request that we provide a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

Users or holders of personal data provided through the platform may exercise these rights over their personal data at any time and without limitation by sending their request through our contact page. The request to exercise your rights will be attended and answered within a reasonable period of time.

 

  1. CHILDREN’S ONLINE PRIVACY PROTECTION

We comply with the requirements of national and international data protection regulations regarding the protection of children's personal data. We do not collect any information from children under the age of 13 (minimum age allowed to collect and process information without parental or legal guardian consent). If we become aware that a child under the age of 13 has placed an order and provided us with personal information, we will take immediate steps to cancel the order and delete that information.

 

  1. THIRD PARTIES

Except as otherwise expressly included in this privacy policy, this document addresses only the use and disclosure of information Monbali Collection collects from you. If you disclose your information to others, whether other users or suppliers on Monbali Collection, different rules may apply to their use or disclosure of the information you disclose to them. Monbali Collection does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Monbali Collection is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from our website. Please review the privacy policies of third party websites or services that you access through the Monbali Collection website.

 

  1. CHANGES TO PRIVACY POLICY

We reserve the right to change our privacy policy at any time. Changes will be promptly notified to our users or customers and posted on the website. Your continued use of our website following such changes will signify your acceptance of the changes.

 

  1. CONTACT US

If you have questions or concerns about these privacy policy and the handling and security of your data, please contact us through our contact page or via the contact information below:

Monbali Collection SL.

Email: hello@monbalicollection.com