Shipping & Returns

Shipping

Shipments are made from our warehouse in Spain. 

Shipping to Spain (Peninsula): Free shipping for orders over EUR 250. For orders under this amount, a shipping charge of EUR 6 will be applied. The approximate delivery time is between 24-48 hours on working days.

Shipping to Europe: Shipping costs are EUR 12. The approximate delivery time is between 2 and 7 working days.

Shipping to the USA: Shipping costs are USD 25. The approximate delivery time is between 3 and 10 working days.

The total purchase price does not include customs duties, import taxes, or any other local charges. Customs taxes are the cost of purchasing a product shipped from another country. If an international customer purchases a product from us, their country may charge customs taxes upon delivery. Monbali is not responsible for these charges.

If your country is not included in the shipping list, please contact us by email at hello@monbalicollection.com to find a shipping solution.

Returns and Exchanges

Our deadline for exchanges and/or returns is 14 days from receipt of the package.

To receive instructions for exchanges or returns, please contact us by email at hello@monbalicollection.com.

To make an exchange or return, items must be unused, in their original condition and with the labels attached.

All products to be exchanged or returned must retain their original packaging. We do not accept exchanges or returns of used, stained or washed products, or those from which the hygiene label has been removed.

Products to be exchanged or returned must arrive at our warehouse in perfect condition.

The customer is responsible for the shipping costs of exchanges or returns.

Once the goods have been received and all the above conditions have been verified, the corresponding amount will be refunded. The refund will be made using the same payment method used for the purchase.