Política de reembolso

 Our period of changes and/or returns is 15 days from the moment of receipt of the package.  

To receive the instructions for the change or return, contact us by email  hello@monbalicollection.com

In order to make an exchange and/or return, the items must be unused and in their original condition, and the tags must not have been removed.  

All products that are going to be exchanged and/or returned must have their original packaging.  

Changes or returns of used, stained or washed products, or those in which the hygienic label has been removed, will not be accepted.  

The products to be exchanged and/or returned must arrive at our warehouse in perfect condition.  

Shipping costs for changes and/or returns will be at the customer's expense.  

Products in the special prices category can only be exchanged for another product on the website, the money will not be returned.

Once we receive the merchandise and verify that all the above conditions are met, the corresponding amount will be reimbursed. The refund will be made by the same means of payment with which it was paid.